Frequently Asked Questions

• What if I have Windows? Can I still install iTunes?
  Yes. Apple has a Windows 2000/XP version of iTunes which you may download freely from its website.
  
  
• Is UIC on iTunes U part of the iTunes Music Store?
  No. The content offered through UIC on iTunes U is stored separately from the content offered within the iTunes Music Store. You can only access UIC on iTunes U by first visiting itunes.uic.edu.
  
  
• Will I have to pay to access UIC on iTunes U?
  No. You may freely preview and download all of the content to which you have access within UIC on iTunes U.
  
  
• The search is not returning anything from UIC. Is there something wrong?
  The search function currently references the iTunes Music Store. UIC on iTunes U content is catalogued separately, so it will not be found in a search at the moment.
  
  
• Can I access UIC on iTunes U without opening a browser first?
  No. The only way for Apple to know what content you're allowed to access is for us to verify your identity. For that reason, you must access UIC on iTunes U via itunes.uic.edu
  
  
• In Windows, I get an error which reads: "An external application must be launched to handle itmss links. Requested link: ..." followed by a long URL. Then I'm warned about a possible attempt to exploit a weakness in iTunes. Do I need to worry?
  No, this is normal behavior in Windows and you can safely allow iTunes to open the link. The reason you get the warning is because we must send Apple a long URL describing what access you have to iTunes U when you log into UIC's iTunes U portal site. In return, Apple sends you a URL redirecting your browser to open iTunes with your access privileges. To Windows, this appears to be suspicious behavior. But it's safe to allow iTunes to open the URL.
  
  
• I can see other playlists in iTunes belonging to other people. Has someone hacked my computer?
  No. iTunes has the ability to stream music from playlists found on a local network. The owners of those playlists have setup iTunes so that they can share their music with you. You cannot copy music files found on remote playlists to your own computer. However, you can listen to the music you find there.
  
  
• Can I connect my iPod to different computers and download music from each?
  No. Your iPod can only synchronize content with a single iTunes library on a specific computer. If you synchronize your iPod with a different computer, the content currently stored on your iPod will be erased and replaced with the content stored within the new computer's iTunes library.
  
  
• Will I be able to use another music player, such as a Microsoft Zune, Creative Zen, Sony PSP, iRiver, or SanDisk player, with UIC on iTunes U?
  For the most part, yes. There is support in iTunes for most third-party players. Please note, however, that audio content recorded using the AAC codec (including music purchased from Apple) will likely only work with iPods. MP3 and MPEG-4 content, on the other hand, should work with most any player capable of playing it. Nearly all music players will play MP3 content and practically any video player can handle MPEG-4 content. iTunes U does not use any digital rights management, so content that you download can usually be made to play on any reasonable device.
  • Windows iTunes Support
  • Macintosh iTunes Support
  
  
• Does the ACCC or Apple restrict what I can post to iTunes U?
  The ACCC reserves its right to remove inappropriate or illegal content in accordance with its acceptable use policy as well as any other applicable university policies or when requested to do so by an appropriate authority.
  
  
• I'm a content creator, but I need help creating content. Does the ACCC have any resources to help me?
  The ACCC's Instruction Technology Laboratory is a great resource for getting help with, or learning how to, create content for use with iTunes U.
  
  
• I'm a content creator and I've accidentally deleted my content. Can the ACCC or Apple restore it for me?
  Unfortunately, neither the ACCC nor Apple con retrieve your content once you delete it from iTunes U. We strongly recommend, therefore, that you keep backup copies of your content.

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